ThorThe 90-Day Operational Reset
One engagement. Ninety days. A process that holds after we leave.
This is the only engagement Thor OPS runs. It exists because most operational problems aren't fixed by more effort from the team — they're fixed by finding the one or two places where the process itself is working against them.
Common operational friction
Most operational breakdowns show up long before they become visible problems. We help you identify and resolve the structural issues at the root.
Reporting structures breaking under growth
Structures become overloaded, unclear, and cannot support scaling.
Workflow fragmentation between departments
Disconnected workflows create handoffs, delays, and communication gaps.
Escalating operational complexity
Processes multiply faster than the organization's ability to manage them.
Compliance inconsistencies
Policy variation and inconsistent execution increase operational risk.
Increasing technical debt
Legacy processes and workarounds slow teams down and create rework.
Poor execution visibility
Leaders lack real-time visibility into performance, issues, and operational health.
Process instability under scale pressure
What worked at a small scale breaks under growth and increased complexity.
Phase 1 — Diagnose
Weeks 1 to 3.
We spend time on the floor, in the depot, or on the calls — wherever the work actually happens — and trace how a job moves from request to done. We're looking for the gap between how the process is described and how it's run, because that gap is almost always where the cost is hiding.
You get a short written diagnosis: the two or three points where the process breaks, what each one is costing you, and what fixing it would take.
You'll have, by the end
- A map of how work actually flows, not the org-chart version
- The specific points where handoffs, decisions, or information break down
- A plain-language estimate of what each one costs
Phase 2 — Rebuild
Weeks 4 to 9.
We redesign the points identified in the diagnosis, with the people who do the work — not around them. A process that the team hasn't shaped is a process they'll quietly route around within a month.
This phase produces working changes, not a slide deck: new handoff points, clearer ownership, and the checks needed to catch a problem before a customer does.
You'll have, by the end
- A rebuilt process at each identified point, already running
- Clear ownership for each step, written down once, not re-explained weekly
- Early results on the specific cost the diagnosis identified
Phase 3 — Stabilize
Weeks 10 to 13.
New processes tend to hold under attention and slip once the excitement wears off. This phase is about making sure it doesn't: simple checks that surface drift early, and ownership that sits with your team rather than with us.
We stay close enough during this phase to fix what breaks on first contact with a normal, unglamorous week — the real test of whether a change works.
You'll have, by the end
- A process running without a consultant in the room
- A short, simple way for your team to check it's still holding
- A written handover — no dependency on Thor OPS to keep it working
Who this is for
The 90-Day Operational Reset is designed for organizations facing operational friction, execution challenges, or scaling complexity that require structural clarity and system-level improvement.
- Scaling operational teams — teams experiencing growing pains, unclear processes, and resource strain.
- Technical and service operations — operations with complex workflows, handoffs, and technical dependencies.
- High-complexity workflow environments — organizations managing intricate processes across tools, systems, and teams.
- Multi-department execution structures — organizations where alignment, communication, and accountability break down at scale.
Before the Reset begins
Every operational environment is different. Before the 90-Day Reset itself begins, we run a short scoping process to confirm fit and define exactly what the engagement will cover.
- 1. Fit call — we assess your current operational environment, identify the root challenges, and determine whether the Reset is the right fit.
- 2. Scope definition — we define the engagement scope, objectives, and success indicators tailored to your operational context.
- 3. Reset plan — we outline the 90-day plan across the three phases — Diagnose, Rebuild, Stabilize — with clear milestones and deliverables.
Operational stability is not accidental. It is designed.